Refund Policy

1. Scope

This policy applies to PRO subscriptions to ChatAIMax. The Free plan has no charges.

2. Cancellation and refund are different

Cancelling stops future renewals of your subscription. A refund returns money for a charge already made. Cancelling does not, by itself, generate a refund.

3. How to cancel

Cancel from the billing section of your account in the app or by writing to support@chataimax.com. The monthly renewal stops and you keep PRO until the end of the month you have already paid.

4. How to request a refund

Write to support@chataimax.com or use the Contact page with the subject "Billing". Include the email address of your ChatAIMax account and the date of the charge.

Payments are processed by a third-party payment provider, and approved refunds are issued through it to the original payment method.

5. Conditions and timeframes

Approved refunds are for 100% of the charge. You can request it within 14 days of each charge, including the first payment and every monthly renewal.

Nothing in this policy limits the rights you have under the consumer protection laws of your country.

6. After a refund

If a refund covers the whole charge, PRO access for that period ends. Your conversations and files are not deleted because of a refund.

7. Contact

Billing questions: support@chataimax.com. Related documents: Terms of Service and Privacy Policy.