Privacy Policy
Last updated: October 27, 2026
This policy explains what information ChatAIMax processes, why, who receives it and what choices you have.
1. Who is responsible
The controller of your information is Digital Talents LLC, 16192 Coastal Highway, Lewes, Delaware 19958, United States. Privacy contact: support@chataimax.com.
2. Scope
This policy covers the ChatAIMax app (app.chataimax.com) and the chataimax.com website.
3. Information we process
- Account: your name, email address, password (stored as a hash), language and theme preferences, and acceptance of the Terms with its version and date.
- Content: the prompts you write, the responses you receive, your conversations and the files you attach.
- Usage: the models and modes you use, the credits consumed and the cost of each request, without the text of your conversations.
- Technical and security: IP address, browser user agent and sign-in, failed sign-in and sign-out events.
- Billing: your plan and subscription status. Payment details are handled by the payment provider; we do not store card numbers.
- Contact: what you send us through the contact form or by email.
Your prompts may contain personal information if you include it. Avoid sharing sensitive information you do not need to share.
4. How we use it
- To provide the Service: send your prompts to the selected models and show you the responses.
- To apply moderation, plan limits and protections against abuse.
- To manage your plan and subscription.
- To answer your messages and provide support.
- To keep the Service secure and meet legal obligations.
We process this information to provide the Service under our contract with you, to comply with legal obligations, for our legitimate interest in keeping the Service secure and preventing abuse, and, where required, with your consent.
5. AI providers and moderation
To answer you, we send your prompt, the relevant part of the conversation and any attachments to the provider of each model involved:
- Chat: the provider of the model you select.
- Compare: the provider of each of the 2 or 3 models you select.
- Max Mix: the provider of each participating model, and the synthesizing model, which receives your prompt and the participants' responses. The synthesizing model is one of the available models, chosen by ChatAIMax.
- Moderation: before a message is sent to a model, its content is checked by OpenAI's moderation service, even if you chose a model from another provider.
Instead of your email or name, we send a pseudonymous identifier derived from your account to providers that offer a field for it, so they can attribute misuse to a single account. The content you write may still contain personal information.
Each provider processes the data under its API terms. Whether they retain data, for how long, and whether they may use it to improve their models depends on those terms. We access the models through the providers' APIs, not through their consumer apps.
6. Other service providers
- Hosting: the infrastructure provider where the Service runs.
- Email: the service used to send account and support emails.
- Payments: the payment provider that processes subscriptions. We do not store card numbers.
We do not sell your personal information or share it for advertising.
7. How long we keep it
- Conversations: until you delete them or delete your account.
- Attached files: until you delete your account.
- Data exports: available for download for a limited time, then deleted.
- Sign-in and security records: for as long as needed to protect accounts and the Service.
- Usage and billing records: kept to meet accounting obligations. They do not include the text of your conversations.
- Backups: copies are deleted when those backups expire.
- Messages sent through the contact form: kept in our support inbox for as long as needed to handle your request and any follow-up.
8. Deleting your account
When you delete your account, your access is revoked immediately and your conversations, files and exports are deleted by a background process. We keep usage, billing and audit records, without conversation content, where needed to meet legal and accounting obligations.
We cannot delete copies held by AI providers under their own terms.
9. Your rights and choices
From the app you can export your data, edit your profile, delete conversations and delete your account. For other requests, such as access, correction or objection, write to support@chataimax.com. Depending on where you live, you may also have the right to complain to a data protection authority.
10. International transfers
Our providers may process information in other countries, including the United States. When that happens, we rely on the contractual safeguards our providers offer for international transfers.
11. Security
We protect information with measures such as encrypted connections, encrypted storage of provider credentials, restricted access to conversation content and multi-factor authentication for administrators. No system is completely secure.
12. Children
The Service is not intended for people under 18. If you believe a minor has created an account, contact us.
14. Changes to this policy
We will publish any update with its date. For important changes, we will notify you in advance through the app or by email.
15. Contact
Privacy questions and requests: support@chataimax.com.